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RETURN IN STORE
Exchange or refund is available for all the products that have been purchased on www.decathlon.com.gr or any other Decathlon store in Greece. Exchange is also possible only for Decathlon branded products that have been purchased abroad, however refunds are not possible. Instead we can provide you with a voucher for future purchases. Visit one of our stores in Greece.
RETURN WITH COURRIER
You have 90 days from the date of receipt to return the products you wish to change or return them to us by courier:
The shipping costs are not covered: Exception only when it's related to a problem with your order or shipping.
Return Terms & Conditions
Please consult our General Terms and Conditions of Sales
All products from the Decathlon offer are eligible for returns, except for fast consuming goods such as food, beverages.
In case of defect or damage not resulting from inappropriate use all of our product are covered by a 2 years warranty (except for fast consumable goods ex. 'food', 'beverages').
In addition to the initial warranty of 2 years some products may benefit from an additional extended warranty.The duration of the extended warranty is mentioned on our website, on the information section of our product pages or on the benefits of the products.
Defective Products & Damaged products on arrival
In case your products present a defect upon first use or it is delivered damaged, please contacts us firstname.lastname@example.org as soon as possible providing photos of the defect. Our team will refund or replace your product as soon as possible. You can return us the product directly at one of our stores, or send it with Geniki Taxyromiki to the above address.
Please note that in the case you chose another courrier company for the return of defective or damaged items, the fees will be at your charge and we are in the right to refuse a package that is sent at our expenses
Once the products are returned to one of our stores, or by courrier, we will refund you the amount of the returned items at the indexed value at the time of the purchase. shipping costs are not refunded.
Refunds on your bank account, may take between 5 -10 working days depending ot the bank from the time the action was done by us.
Refunds in the form of online vouchers for future purchases (can only be used for online purchases), can be instantly credited to your online account.
Our team reserve the right to refuse the return on the following cases:
> The product has suffer damage volontarily or has suffered damage resulting from an inappropriate use of the product
> The product is returned dirty or with missing barcodes which renders it inappropriate for reselling due to it's condition
Decathlon reduces its impact to the environment and propose:
> Repair of the product when possible
This service is offered by our technicians and the expenses are not covered if the product is out of the warranty period of 2 years.