PRODUCT RECALL
Dear customers,
If you have already purchased one of the following products we ask you to stop using them immediately!
Customer safety is at the heart of DECATHLON's concerns. As part of our quality and safety procedures, we have decided to recall the product below.
We ask that you no longer use this product and follow the instructions below :
You purchased the product Baby hammock buoy between 02/01/2023 and 06/23/2023.
Why is this product recalled?
We have identified an overturning risk of the user.
In case of reversing there is a drowning risk because the child is tied by the buoy and his head could remain underwater without any possibility of finding back the right position.
Even if the use of our buoy must be under parent’s supervision, we don’t want to take any risk with children's safety, that is why, by way of precaution, we recall all products involved.
Thank you.
We invite you to go to the reception of your nearest DECATHLON store.
Your product will be refunded to you.
Our customer relations center is at your disposal to answer all your questions at [email protected], Monday to Friday from 10:00 to 18:00.
DECATHLON thanks you for your understanding and apologizes for any inconvenience caused.
Dear Customer,
You have placed your trust in us by purchasing this product and we thank you.
We have detected an organoleptic alteration on one of our products: a potential modification of taste and smell (similar to vinegar) making the product unfit for human consumption.
As a precaution, we have decided to recall the following batch:
You purchased this product between 12/08/2022 - 30/09/2022 included., so you are potentially affected by this recall campaign and an action from your side is required.
We kindly ask you to check the batch (lot) number on your product and compare it to the lot in the table above..
If you have products this batch (lot), please stop consuming them and bring them back to the nearest Decathlon store of your choice for a refund (even if the product is incomplete)
For more information, we kindly invite you to contact our Customer Service Center that will answer all your questions at [email protected]
Return start date : 02/03/2022
If you have purchased the following product : KIPRUN GPS 500 or KIPRUN GPS 550, you are concerned about these instructions :
We ask that you not use the product anymore
As part of our quality processes, Kiprun's team has identified a potential risk: the battery could overheat and may cause burns and/or possible start of fire during charging and/or in use.
We don't want to take any risks when it comes to the safety of our users and we have decided to recall all of our products.
As a precaution, we invite you to return your product to the nearest store for a refund.
Our help center is available and is at your disposal to answer any questions via: [email protected]
Thank you for your understanding and please accept our apologies for the inconvenience caused.
Display until September 2, 2022
Décathlon SE, Société Européenne au capital de 10 450 000 euros – 4 bd de Mons BP 299 – 59665 Villeneuve d’Ascq Cedex – RCS Lille Métropole 306 138 900
You were many in choosing this product and we thank you for that.
Unfortunately, as part of our quality process, the OXELO teams have identified a potential risk regarding the breakage of the scooter direction tube.
A crack can appear progressively and cause the direction tube to break during usage which could cause the child to fall.
Our commitment to the quality of the products that we design for our young users is such that we do not want to take any risks and we have decided to recall this product.
You are concerned if you bought the product from the 24th of January 2021 to the 30th of September 2021 included.
We invite you to return your product to your nearest store for a complete refund.
Our Customer Relation Center is available to answer any questions you may have :
We thank you for your understanding and apologize for the inconvenience caused.
We detected an ethylene oxide content greater than the limit set by regulations in one ingredient of the product below. As a precaution, we have decided to recall the following product and lot :
You purchased this product between June 28 and October 10, 2021 included, so you are potentially affected by this recall campaign and action on your part is required.
We ask you to check the lot number on your product and compare it to the lots in the table above.
If you have one of these lots, please stop consuming this product and bring it back to the store of your choice for an exchange or a refund (even if the product is incomplete)
Our Customer Relation Center is available to answer any questions you may have :
We thank you for your understanding and apologize for the inconvenience caused.
Frédéric Mô, Forclaz Leader
We detected an ethylene oxide content greater than the limit set by the regulations in one ingredient of the 5 products below. As a precaution, we have decided to recall the following products and lots:
The batches concerned are withdrawn from marketing, some of these products were however sold before this withdrawal between June 19 and August 12, 2021 included.
If you have any of these lots, we ask that you do not consume it and return it to your nearest store front desk for an exchange or a refund (even if the product is incomplete)
Our Customer Relation Center is available to answer any questions you may have :
The APTONIA team thanks you for your understanding and apologizes for the inconvenience caused.
If you bought the following product TRIBORD LIFEJACKET LJ 150 N NEW, between 15/02 - 10/03/2021. you are concerned by the information
Brand: TRIBORD.
Product reference: 8491769.
We ask you to control your product or to have it checked in stores.
Following our intern quality control, TRIBORD team has detected a potential risk: Empty CO2 Cylinder. In very rare cases, the CO2 Cylinder could be empty, so product inflation becomes impossible; impacting the security function of the product in the water.
We invite you to unscrew your CO2 cylinder to control if it is not punched & empty. If it is punched and/or if you have any doubt, you can ask support in any Decathlon store. You can also ask for your product to be replaced or for a refund in any Decathlon store of your choice.
Our Customer Relation Center is available to answer any questions you may have :
TRIBORD thank you for your understanding and is sorry for the inconvenience it may have caused.
LEADER BRAND MANAGER TRIBORD
2 avenue de la capitainerie
Môle Central des Minimes
17000 La Rochelle
Décathlon SE, Société Européenne au capital de 10 450 000 euros – 4 bd de Mons BP 299 – 59665 Villeneuve d’Ascq Cedex – RCS Lille Métropole 306 138 900