DECATHLON WARRANTY POLICY

Decathlon offers a 2-year warranty on all its products (except edibles and products with an expiration date). In addition, a five-year warranty is offered on some of the exercise machines, inflatable tents and Carbon bikes (on some of their components and for certain damages). Some products may have an extended warranty, such as bicycle frames for which Decathlon offers a 10-year total warranty period. Even some ping pong tables are covered by a 10-year warranty (see below for more). In addition, all our QUECHUA and FORCLAZ backpacks are covered by a 10-year warranty (see more below). For more detailed information, you can consult the description of each product (in its technical characteristics) to find out about its warranty period and what exactly the warranty covers.

1. Any defect associated with materials or product manufacture recognized by the Decathlon customer service department.

2. Replacement of defective parts with compatible components of equivalent functionality and performance.

1. Some of our products are covered by a two-year guarantee from the date of purchase (indicated on the purchase receipt).

1. Where the damage to the product is not due to a violent collision nor to an improper use not foreseen by the manufacturer.

2. When the product is used in accordance with instructions and is maintained at regular intervals.

1. When damage is caused by a third party's fault or as a result of deceit or fraud.

2. When damage is caused by use which is inconsistent with the manufacturer's instructions, inappropriate storage or operation, lack of proper maintenance, accident, negligence on your part or by third parties.

3. When damage is caused by normal wear and tear.

4. Products undergoing alterations not provided for in the manufacturer's instructions.

5. Failure to install, operate or use the products in accordance with the manufacturer's instructions, specifications or terms notified to the customer by Decathlon or any modification or repair performed by the customer or a third party not authorized by Decathlon.

6. The Decathlon warranty covers only genuine parts and accessories.

7. Damage or damage caused by fire, lightning, storm, vandalism or unsafe transportation.

You ask a lot from your backpack and that's completely normal! The best travel companion should be able to follow you everywhere. To experience even more adventures, all QUECHUA and FORCLAZ backpacks are covered by a 10-year warranty, from the smallest to the largest.

- What does the 10-year warranty cover?

Your backpack will experience great adventures and grow old with you as you hike. This warranty covers the following damages: broken zip puller, non-slip shoulder strap material, insufficient fabric length, seams, defective snap button, buckles.

- What does the 10-year warranty not cover?

The 10-year warranty does not cover: holes, burns, discoloration, cuts, personal repair work.

The 10-year warranty applies to specific table tennis tables. You can consult the description of each product (in its technical characteristics) to find out about its warranty period.

The safety system of the table (locking mechanisms), wheels, metal parts, damage to the table surface (warping or peeling). As part of this warranty, DECATHLON will replace parts or the defective table. For parts replacements, the customer should cover the labor cost. Normal wear and tear of components (wheels, net, etc.), professional use or resale, tables not assembled according to the instructions in the user manual, non-compliance with the use and safety recommendations in the user manual, lack of maintenance of the table (e.g. lubrication hinges every two years), use of harsh products (e.g. detergents) to maintain the table, scratches, corrosion and discolouration, bumps, drops (including wind) and generally any other matter not related to the quality of the table.