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DECATHLON WARRANTY POLICY

Warranty duration

Decathlon offers a standard 2 years warranty period on all of its products (except perishable goods such as food and beverages). Some products may have an extended warranty, such as the bicycle frame for which Decathlon offers a 10 years warranty period. Some ping pong tables are covered by a 10-year warranty (see below for more). You can consult each product's desciptions to know about its warranty period.

Warranty covers

1. Any defect associated with materials or product manufacture recognized by the Decathlon customer service department.
2. Replacement of defective parts with compatible components of equivalent functionality and performance.

Warranty duration

1. Some of our products are covered by a two-year guarantee from the date of purchase (indicated on the purchase receipt).

Warranty is valid

1. Where the damage to the product is not due to a violent collision nor to an improper use not foreseen by the manufacturer.
2. When the product is used in accordance with instructions and is maintained at regular intervals.

Warranty is not covered

1. When damage is caused by a third party's fault or as a result of deceit or fraud.
2. When damage is caused by use which is inconsistent with the manufacturer's instructions, inappropriate storage or operation, lack of proper maintenance, accident, negligence on your part or by third parties.
3. When damage is caused by normal wear and tear.
4. Products undergoing alterations not provided for in the manufacturer's instructions.
5. Failure to install, operate or use the products in accordance with the manufacturer's instructions, specifications or terms notified to the customer by Decathlon or any modification or repair performed by the customer or a third party not authorized by Decathlon.
6. The Decathlon warranty covers only genuine parts and accessories.
7. Damage or damage caused by fire, lightning, storm, vandalism or unsafe transportation.

Ping Pong Tables

The 10-year warranty applies to specific table tennis tables. You can consult the description of each product (in its technical characteristics) to find out about its warranty period.

- The warranty starts from the date of purchase. Valid on presentation of your receipt or invoice.
- Our other tables come with a two-year warranty.
- The 10-year warranty only applies to the following spare parts:
The safety system of the table (locking mechanisms), wheels, metal parts, damage to the table surface (warping or peeling). As part of this warranty, DECATHLON will replace parts or the defective table. For parts replacements, the customer should cover the labor cost.
- However, the 10-year warranty does not cover:
Normal wear and tear of components (wheels, net, etc.), professional use or resale, tables not assembled according to the instructions in the user manual, non-compliance with the use and safety recommendations in the user manual, lack of maintenance of the table (e.g. lubrication hinges every two years), use of harsh products (e.g. detergents) to maintain the table, scratches, corrosion and discolouration, bumps, drops (including wind) and generally any other matter not related to the quality of the table.
- DECATHLON reserves the right to check whether all conditions of the 10-year warranty are met (including the request for proof of defective parts with photographs) and to implement all necessary measures to carry out this verification.
- For additional questions about the warranty you can contact us.