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Decathlon is committed to making its digital products accessible in accordance with the European standard EN 301 549 V3.2.1.

To this end, Decathlon is implementing the following strategy and actions:

  • The project to bring our tools up to standards regarding digital accessibility was initiated in December 2024.

  • Each audit is accompanied by a report. A contact person has been identified for each tool in order to monitor the improvement process. An action plan with shared objectives is set up to improve the use of our tools.

  • Decathlon has chosen to base all its accessibility statements on the RGAA. As the RGAA is a transposition of the European standard EN 301 549 V3.2.1, itself based on the international WCAG 2.2 standard, Decathlon ensures that all its digital products comply with this regulation and with the European Accessibility Act (EAA).

  • In parallel, we are working on a multi-year accessibility plan for 2026-2028, aimed at improving accessibility across all our tools. This plan is expected to be published by the end of 2025.

Compliance status

The new e-commerce digital platform is partially compliant with the General Accessibility Improvement Framework (RGAA), version 4.1 due to non-conformities and exemptions listed below.

The compliance audit, conducted by internal audit reveals that:

  • 44.9% of the criteria of RGAA version 4.1 are met;

  • The average compliance rate of the digital products is 78.1%;

Inaccessible Content

  • Non-conformities

    • Criterion 1.3: Duplicate alt text

    • Criterion 1.6: Infomation-carrying image without detailed description

    • Criterion 1.7: Infomation-carrying image description not relevant

    • Criterion 3.1: Information only given by color

    • Criterion 3.2: Contrast not enough for text and background

    • Criterion 4.1: Media without transcription or audio description

    • Criterion 4.5: Media without synchronized audio description

    • Criterion 6.1: Each link not explicit

    • Criterion 7.1: Tabs and pagination are not conform for accessibility

    • Criterion 7.4: Users not notified after a search for the number of results

    • Criterion 7.5: Status message not correctly rendered by assitive technologies

    • Criterion 8.6: Page title not always relevant

    • Criterion 8.7: Language change not indicated

    • Criterion 9.1: Use of headings not appropriate

    • Criterion 9.3: Each list are not structured correctly

    • Criterion 10.1: Style sheets used to control the presentation of the information

    • Criterion 10.6: Link not obvious visible

    • Criterion 10.7: Focus not 100% visible on several elements

    • Criterion 10.12: Lost of content when spacing text increased

    • Criterion 11.1: Not all form field has a label

    • Criterion 11.2: Label associated with form field not relevant

    • Criterion 11.4: Inputs are not linked to label in forms

    • Criterion 11.5: Fields of the same nature not grouped together

    • Criterion 11.6: Grouping of fields without a legend

    • Criterion 11.10: Input control not used in a relevant manner

    • Criterion 11.11: No suggestions to facilitate the correction of input errors

    • Criterion 12.6: Landmarks missing for avoiding grouping areas

    • Criterion 12.7: No quick access link to the main content

    • Criterion 12.8: Tab order not consistent

    • Criterion 12.9: Keyboard trap on maps

  • Exemptions for Disproportionate Burden

    • Automated alt-text generation for thousands of product images (currently not feasible without significant infrastructure and content layer changes)

    • Missing transcripts for video media content

    • Migration of all legacy CMS content to structured platforms

Establishment of this accessibility statement

This statement was established on 28/06/2025.

  • Technologies used for building the digital products

    • Prestashop

    • Frontend: Smarty + Svelte

    • CSS: Sass + BEM

  • Testing environment

    • Staging

    • Production

  • Accessibility evaluation tools

    • Lighthouse, Axe DevTools, manual screen reader testing, keyboard navigation

    • Web Developer toolbar

    • Accessibility Insights for Web

    • WAVE Evaluation Tool

    • Screen Reader: VoiceOver + NVDA

  • Digital product pages subjected to compliance verification

    • Homepage

    • Category Page

    • Product Page

    • Cart Page

    • Checkout

    • Account page

Feedback and contact

If you are unable to access a content or service, you can contact the referent by sending a message to the following address: [email protected]

Recourse

If you encounter an accessibility issue preventing you from accessing content or functionality on the digital product, and you report it to us but do not receive a response, you have the right to submit your complaints or request to the Defense Solicitor.

Greek Ombudsman, Address: 17 Halkokondyli Street, 10432 Athens, Greece, Email: [email protected] or [email protected]