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FREQUENTLY ASKED QUESTIONS

DELIVERY

What is the delivery time?

The estimated delivery time is:

Pickup from store: 4 - 6 business days
Home delivery: 6 - 9 working days
In case of shortage: 14 - 17 working days from central warehouse
Overweight items: Upon consultation with the store

*During holidays, public holidays and adverse weather conditions there may be delays in delivery.

What are the shipping methods?

Products are shipped only within Greece in the following ways:

-Pickup from our stores (Click & Collect)
-Home delivery by Geniki Taxydromiki
-Overweight/bulky items can be carried out in consultation with Seagull shipping company

Can I track my order?

As soon as your order leaves our warehouses abroad you will receive an email with the shipping code.

The shipping code is not activated immediately. It will be activated within 3-4 working days from the moment you receive the email.

*The shipping code is not valid for orders with collection from the store (Click & Collect).

Do you ship outside of Greece?

No, the products are shipped only within the physical borders of Greece.

Where are orders shipped from?

Online orders come from our warehouses in Europe.

How much is the shipping cost?

Pickup from store: Free

Home delivery:

For bulky products that weigh more than 30kg or are more than 2 meters long (eg gym equipment, ping pong table) the price and delivery time are calculated by cubic volume and area. More information here.

Can I change the delivery address?

Yes, send us the new delivery address to help.greece@decathlon.com and we will contact the carrier to make the change.

Is fast delivery possible?

No, as orders come from our overseas warehouses.

PAYMENT

Can I pay cash on delivery or in store on collection?

No, payment is made securely online on the website at checkout via card or Paypal.

Can I pay in instalments?

No, online orders cannot be paid in installments.

I have a gift card from the store, can I use it online?

No, the gift card is only used for physical in-store purchases.

RETURNS

Can I return one or all products?

Yes, returns are made within 30 days either in store or at the address below at shipper's expense.
Write your details, order number and if you want a credit (voucher for a new order) or a refund.
As soon as we receive it, we will take the corresponding action.

Decathlon River West
Proodou 3
12241 Egaleo
Tel: 2144066000

*In the case of ELTA, "Domestic delivery" should be selected, otherwise Decathlon has the right to refuse the delivery.

The size doesn't fit me, can I change it?

Changes are made only in physical stores within 30 days.

Otherwise you can return the product by post according to the instructions above and we will credit you with a voucher or refund.

I bought something in the store, can I return it by post?

No, returns are only made in physical stores.

The product is defective, what do I do?

If the product shows a defect or flaws during the first use, please contact us at help.greece@decathlon.com by sending photos/videos of the flaw.

ORDERS

Do I need an account to order?

Yes, ordering "as a guest" is not available.

Can I order by phone or email?

No, orders are placed online at https://www.decathlon.com.gr/en/ .

Can I issue an invoice?

Yes, after logging into your account you will press the face icon on the top right, next to help.

Then you will select My sports profile, there you have the choice of Account type (Individual-Company).

If you select the company it will open the fields for VAT number and brand name.

You will then have to select save and once you have completed the payment you will be automatically issued an invoice.

Why is there a message that one of the products is not available for home delivery?

If any product or the entire basket exceeds 30 kg or 2 meters, then it is considered overweight/bulky and is only available for collection from the store (Click & Collect).

In this case, it can be sent after consultation with the transport company Seagull.

*Bicycles are excluded. For safety reasons, they are only available by collection from the store (Click & Collect) after being arranged by the cycling technical department.

The product is not available on the website but is in stock in the store. Can I order it?

No, store inventory is independent and only applies to purchases from the physical store.

Products that do not appear on the website or are not available to order, are out of stock and cannot be purchased.

The product is not available on the website but in a Decathlon in another country. Can I order it?

No, each country operates independently with its own inventory and availability. Product transfers between countries are not possible.

Can I modify my order (change/add product)?

No. As the orders are registered directly in our warehouses abroad, it is not possible to modify the order.

In the case of a change, the order can be canceled and the amount credited to a voucher for a new order or a refund.

Can I cancel my order?

While the order is "in process" you can request its cancellation by emailing help.greece@decathon.com .
Once it enters the "shipping" stage, there is no possibility of cancellation.

If you change your mind, you can return the products after you have received your order.

I did not receive all the products I purchased. What do I do;

Please contact us at help.greece@decathlon.com mentioning the product missing from the order.

CONTACT

How can I contact you?

The service department can only be contacted by sending an email to help.greece@decathlon.com or via Facebook and Instagram chat. We will answer you within 24 hours.

Service hours: Monday - Friday 10:00 - 18:00

*Holidays are excluded.

Can I call the store for order information?

No, the service department can only be contacted by sending an email to help.greece@decathon.com or via Facebook and Instagram chat. We will reply you within 24 hours (*Excludes holidays).

Service hours: Monday - Friday 10:00 - 18:00

Stores can offer information related only to the physical purchase and availability of each store.