As soon as your order arrives at the locker, you'll receive an email with a 6-digit PIN code. Simply go to your selected Locker, type the code into the screen to open the door automatically, and grab your parcel in seconds!

BOX NOW delivery is just €2.00 for all orders!

You can track the progress of your order at any time!
Before it leaves our warehouse, you can check its status here.
As soon as it's handed over to BOX NOW, you will receive an email with your tracking number so you can follow your parcel in real-time here!

BOX NOW is available for most of our products! The only exceptions are gear weighing over 20kg or items with dimensions exceeding the Locker sizes. You will always see automatically in your cart whether the products you've selected are eligible for BOX NOW delivery.

Delivery time depends on your location and product availability.
During checkout, after selecting your shipping method, you will immediately see the estimated delivery date for the items in your cart!

Of course! You can change your pickup Locker exclusively through the BOX NOW app in 3 simple steps:
1. Open the app.
2. Select your parcel.
3. Tap the option to change your Locker.
Note: The locker location can only be changed once per parcel.

Your parcel will be waiting for you at the Locker for 48 hours from the moment it is delivered.
Need more time? You can easily extend storage for another 24 hours through the BOX NOW website or the BOX NOW app.
BOX NOW will send you email reminders 1 and 2 days before the deadline expires.
What happens if time runs out? If you don't pick up your parcel on time, it will be returned to the BOX NOW sorting center.

You can easily find it in two ways:
• By clicking the link you received via email with your delivery details.
• Directly inside the BOX NOW app.

Deliveries to BOX NOW Lockers take place from Monday to Saturday. Deliveries are not made on Sundays and public holidays, but if your parcel is already inside the locker, you can of course collect it 24/7!

You can return your order easily and for free using any BOX NOW Locker that suits you! The steps are simple:
1. Pack the items in their original packaging.
2. Issue your return voucher through the official BOX NOW website.
3. Follow the detailed return instructions here!

No, Cash on Delivery is not supported as a payment method for BOX NOW shipments. You can view all our available and secure payment methods here!

Don't worry! You can contact the BOX NOW customer support team directly or send an email to [email protected] with your order details (name & order number) for immediate assistance.

It's almost certain, as there are over 2,400+ points all across Greece! You can find your nearest Locker by entering your address or area on the map during checkout.
Also, you can find all available BOX NOW Lockers across Greece here.

Getting your order to you on time is always the top priority! If your chosen Locker happens to be full at the time of delivery, your parcel is automatically moved to the next closest available Locker so there is no delay in your pickup.

Don't see your question here? Visit the BOX NOW page to learn more or email [email protected] for direct support.