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Good value for the money and for intermediate joggers
I actually thought the treadmill wasnt so bad while using, despite it breaking (there was a speed issue when this was changed that they couldn't resolve and couldn't arrange a timely repair) but while I used it I thought it was ok. The width of running area in particular is very good. Like others before, mine too arrived with no UK plug (come on Decathlon, this shouldn't be happening given the number of reviews stating this!). My major issue was the horrific customer service I have received. The email exchanges were in excess of 50 and it took a huge effort to sort both the return and the refund. The advisers responding to emails clearly neither read the history of emails, nor understand consumer rights. This was only resolved with immense persistence and a wife who has expertise in consumer law.
Quite concerned by a creaking noise coming from front right (in motor section). Did not expect to start having issues so early. I've only used the thing about 12 times.
Bought treadmill and paid £20 for delivery, upon delivery the two delivery men were an hour late after ringing me earlier in the day to say they are 15 minutes away and then when they got here they didn't even help me get the treadmill into my house, I had to call my dad to help me. Then only 1 of the speakers work on the treadmill and there is also a small hole in the belt of the treadmill.
Treadmill looked like a decent product and at first looked to do all we needed it too. We have had for 4 months and it’s already broken and completely unusable. I’ve been waiting 2 weeks
For a reply from customer service to fix but I’ve been completely ignored.
This treadmill was given to me as a replacement set after my first treadmill gave me problems (motor was making really loud and weird noises). Less than 6 months in, this replacement set was also giving me problems, again regarding the motor. The bad thing is that there's no maintenance services available, all Decathlon does is give you a replacement set (if your warranty is still valid) and you have to fix it up yourself. Definitely will buy from other reputable brands with good after-sales service.
Hi WF,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one with our T900C Treadmill . At Decathlon, we strive to provide the best experience we can for our customers both in store and online.
We take our customer's feedback very seriously,we will look into this matter and bring it up to the department in charge.
Please let us know more of your concerns or suggestions that you might have so that we can make your experience a better one.
Sportingly,
FARIES ALKAFF
Stay Happy Always,
Sports Leader, Welcome Desk
Decathlon Singapore
A great looking treadmill but the box dimensions on the website is wrong, it says 157cm long but in fact it’s 2m which means when went for it, it wouldn’t fit in my car so had to pay for a van.
Also only came with a European plug and no 3 pin plug so can’t use yet.
Poor that doesn’t work with Zwift
been having this for about 3 years now and just now the display shows 'SERVICE' at the end of my workout...this means that it's time for service, right? who should i contact? or is it something i need to do myself?
Please can you advise why there is a 5 hour a week restriction? If you use it longer does this damage the machine?