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RULES REGARDING ONLINE & DISTANCE SALES

Under the European regulation governing the sale of products at a distance, you are entitled to a full refund for all purchased articles, provided you return them within 14 days of the receipt. Decathlon has extended the deadline for returning its products to 90 days so that you have time to think about it better and without stress. If you buy a product from us and you are not satisfied, you can return it to us.

Attention: The shipping fees for returning undesirable products for the purpose of exchanging or refunding are chargeable to the customer. If your order is defective, refunding costs are paid by Decathlon. Please contact us to jointly arrange the details of returning or exchanging your products.

 

EARLY EXCHANGE OR CANCELLATION

If you have changed your mind or you selected the wrong color or size, you can contact us contact us and we can perform an exchange or a refund of your products provided that your order has not been shipped yet. To check if you can still apply these changes you can check the status of your order on your personal account, if your order is not in the status “shipped” you can contact us and we might be able to cancel or modify elements of your orders before it is shipped to you.

Attention: Product exchange is allowed only for the same product in different color or size and price. The replacement product must be the same article.

 

PRODUCT RETURN TERMS

According to our Terms & Conditions, the product must be returned in perfect condition. The product product must not have been used or suffered any damage. It must also be returned to its original packaging and bearing the barcodes. If the product does not meet these requirements, the product request is discarded.

Note: You can not cancel an order, refund or exchange when it comes to perishable products such as food or beverages.

 

INFORMATION ABOUT ORDERS AND REFUNDS

EXCHANGE OF PRODUCTS

If you pay on PayPal or Debit / Credit card, we can only modify your order if you contact us before sending it. If your order is already in the process of being processed or shipped or handed over, then you should follow the Decathlon return procedure (Link to procedure) for unwanted products. Order cancellations, refunds or exchanges are not allowed if they are perishable products such as food or beverages.

 

INFORMATION ABOUT ORDERS AND REFUNDS

CHANGE OR CANCEL ORDER

If you pay by Paypal or debit / credit card, we can only modify your order if you contact us before sending it. If your order is already in the process of being processed or shipped or handed over, then you should follow the Decathlon return procedure for unwanted products. Order cancellations, refunds or exchanges are not allowed if they are perishable products such as food or beverages.

 

LOSSED, MISSING OR DEFECTIVE ORDERS

If you have not yet received your order or received it and are incomplete, please check your order through your personal client account at Decathlon. If your order is already ‘shipped’, you can track the progress of your parcel after one business day with the track number of the parcel that is in your personal account. If your order has been shipped but you have not received it within the expected time frame, please contact us (link helpdesk). If you received your order but it is damaged or defective, please follow the procedure we apply for refunds or contact us .  

 

PROCESS TO RETURN PRODUCTS

You can return your products in one of our stores, please check that you have with you a proving document certifying the validity of your purchase (receipt, MyDecathlon number) whether physical or online, and an identification document (ID card).